Legal Notice

CONSOO S.R.L.S. — hice

Edition: English master (international)

Last updated: 3 July 2026

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Preamble and purpose of the document

This Legal Notice (hereinafter the «Legal Notice») is provided pursuant to Articles 7 and 12 of Legislative Decree No. 70 of 9 April 2003 (implementing Directive 2000/31/EC on electronic commerce) and contains the information that the provider of an information society service is required to make accessible in an easy, direct and permanent manner to the recipients of the service and to the competent authority.

It identifies the entity that operates the web service accessible at the address https://app.hice.ai, the website https://hice.ai and through the mobile applications for iOS and Android (collectively, the «Service»), describes its nature in summary form and governs the ownership of intellectual property rights and the terms of use of the trademark and of the content.

This Legal Notice does not replace and does not derogate from the other contractual and informational documents of the Service, to which reference is made in §9: in particular, the General Terms of Service (condizioni-generali-servizio.md) remain the framework agreement of the relationship and, in the event of discrepancy on contractual aspects, prevail over this Legal Notice.

Capitalized terms not otherwise defined in this Legal Notice have the meaning attributed to them in the General Terms of Service (condizioni-generali-servizio.md) and, where referenced therein, in Regulation (EU) 2016/679 («GDPR»).

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1. Identity of the provider (owner of the Service)

1.1 The Service is operated by:

1.2 CONSOO S.R.L.S. (hereinafter «hice» or the «Provider») is the provider of the information society service pursuant to Legislative Decree No. 70/2003 and is the entity responsible for the Service.

1.3 Ordinary communications may be addressed to the contact email indicated in §1.1; communications of legal content or having the value of formal notice must be sent to the PEC indicated in §1.1. Requests regarding the protection of personal data must be addressed in accordance with the provisions of the Privacy Policy (informativa-privacy.md).

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2. Nature and description of the Service

2.1 hice is a multi-tenant software-as-a-service (SaaS) platform for Professional Services Automation (PSA), natively in Italian, equipped with an artificial intelligence assistant, aimed at consulting and IT services companies operating on a Time & Materials basis and at self-employed professionals.

2.2 The Service is accessible via the web at the address https://app.hice.ai and through the mobile applications for iOS (App Store) and Android (Google Play), in accordance with the Plans and the terms described in the General Terms of Service (condizioni-generali-servizio.md) and in the Economic Terms and Billing (condizioni-economiche.md).

2.3 By way of description and not exhaustively, the Service provides the Customer with functionalities for: management of client and contact records; management of candidates and recruiting processes; management of projects, timesheets, expense reports and purchases; document management; calendar; email through the connection of the Customer's mailboxes with the Customer's own OAuth credentials («BYO»); team chat; performance indicators (KPI); organization chart; AI chat assistant; matching between candidates and opportunities; parsing of curricula; optical character recognition (OCR) of receipts and invoices.

2.4 The components of the Service based on artificial intelligence models (the «AI Features») are described in detail in the AI and Algorithmic Transparency Notice (informativa-ai-trasparenza.md), to which reference is also made for the limits of such features and for the principle whereby the write actions suggested by the AI require human confirmation (human-in-the-loop).

2.5 The Service is offered in a Free Plan (freemium) and in Paid Plans on a recurring subscription basis. The economic provisions are contained in the Economic Terms and Billing (condizioni-economiche.md); the specific terms of the Free Plan and of any beta features are contained in the Free Plan and Beta Terms (termini-piano-gratuito-beta.md).

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3. Intellectual property — ownership by hice

3.1 The Service and all of its elements are protected by national, EU and international laws on copyright, software, databases, trademarks, distinctive signs, patents, designs, know-how and competition, including, by way of example, Legislative Decree No. 633 of 22 April 1941 (the copyright law), Legislative Decree No. 30 of 10 February 2005 (the Industrial Property Code) and the relevant provisions of the Italian Civil Code.

3.2 All intellectual and industrial property rights relating to the following are and remain the exclusive property of hice (or of its predecessors in title and licensors, where applicable):

• a) the software of the Service, in any form (source code, object code, architectures, algorithms, libraries, components, configurations) and the related developments, corrections and customizations;
• b) the structure, organization and content of the database of the Service as such, understood as a collection of data and materials arranged in a systematic manner, and the related rights of the maker pursuant to the legislation on databases; it being understood that the Customer Data remain the Customer's pursuant to §6;
• c) the user interfaces, the layout, the graphics, the visual and design elements, the flows and the user experience, the audiovisual and multimedia elements of the Service;
• d) the trademarks, logos, domain names, distinctive signs and brand elements relating to «hice» and to the Service, whether registered or unregistered;
• e) the official user Documentation of the Service and any other editorial, textual or multimedia content prepared by hice and published on the website https://hice.ai, on the Service or in the mobile applications (the «hice Content»);
• f) any know-how, trade secret, development, improvement and derivative work relating to the Service, howsoever generated.

3.3 No provision of this Legal Notice, nor access to or use of the Service, transfers to the Customer, to the Users or to third parties any intellectual or industrial property right of hice, save for the limited license to use referred to in §4. All rights not expressly granted are reserved to hice.

3.4 This clause on the ownership of the IP concerns the software, the brand, the database and the hice Content; it does not affect the ownership of the Customer Data, governed by §6, which remain the Customer's.

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4. License to use granted to the Customer

4.1 Subject to compliance with the General Terms of Service (condizioni-generali-servizio.md), the Acceptable Use Policy (politica-uso-accettabile.md) and, for the Paid Plans, payment of the Fee, hice grants the Customer, for the duration of the relationship, a license to use the Service having the following characteristics:

• a) non-exclusive: hice may grant the same Service to an indeterminate number of other customers;
• b) non-transferable and non-assignable: the Customer may not assign, sublicense, lease, lend or otherwise make available to third parties the license or the Service, save for use by its own Authorized Users within the limits of the Plan;
• c) revocable: the license may be suspended or revoked in the cases provided for by the General Terms of Service (condizioni-generali-servizio.md), including breach, abuse or non-payment;
• d) limited to the duration of the contractual relationship and of the subscribed Plan: the license ceases automatically upon termination, on any grounds, of the relationship;
• e) limited in its subject matter and purposes: the license is granted for the sole purpose of accessing and using the Service for the internal purposes of the Customer's professional or business activity, in accordance with the Documentation and within the limits of the Plan.

4.2 The license is consistent with the principle of risk allocation whereby the Service, the software, the brand and the Documentation remain hice's and the Customer is granted only a non-exclusive, non-transferable, revocable license to use, limited to the duration.

4.3 Save as mandatorily permitted by law (including the non-waivable rights regarding decompilation and interoperability of the software set out in Articles 64-bis et seq. of the copyright law), the Customer, the Users and third parties are prohibited from: copying, reproducing, modifying, translating, adapting or creating derivative works of the Service or of its software; decompiling, disassembling or carrying out reverse engineering; extracting or re-utilizing in a systematic manner the structure or substantial parts of the database; removing or altering copyright notices, trademarks or other ownership signs; circumventing technical protection measures, limits or usage quotas. Further prohibited uses are governed by the Acceptable Use Policy (politica-uso-accettabile.md).

4.4 The license does not include any right to the trademarks and other distinctive signs of hice, the use of which is governed by §5.

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5. Trademarks and prohibition of unauthorized use of the «hice» brand

5.1 «hice», the related logos, names, domain names and distinctive signs (the «hice Trademarks») are the exclusive property of hice and are protected by the laws on trademarks and distinctive signs, irrespective of whether they are registered or used in fact.

5.2 Any unauthorized use of the hice Trademarks is prohibited. In particular, save for hice's prior written consent, anyone is prohibited from:

• a) using the hice Trademarks, or signs identical or similar to them, as their own trademarks, company names, domain names, accounts, profiles or distinctive signs;
• b) using the hice Trademarks in a manner liable to create confusion as to the origin of the products or services, or to suggest the existence of a non-existent partnership, sponsorship, affiliation or approval relationship;
• c) registering, having registered or using domain names, keywords or signs that reproduce or imitate the hice Trademarks;
• d) altering, removing or modifying the hice Trademarks, or associating them with unlawful, denigratory content or content harmful to hice's reputation;
• e) using the hice Trademarks for commercial, advertising or promotional purposes without authorization.

5.3 Any references to the hice Trademarks for purely descriptive, informational or citation purposes are permitted within the limits of professional fairness and provided that they do not create confusion or suggest a non-existent relationship with hice.

5.4 It is understood that any trademarks, logos and distinctive signs of third parties that may appear in the Service or in the related materials belong to their respective owners and are used in compliance with the related rights.

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6. Customer Data — ownership by the Customer6.1 Berbeda dengan HAKEK atas Layanan yang disebutkan dalam §3, Data Pelanggan — yaitu seluruh data, konten, dan informasi, termasuk data pribadi pihak ketiga (kandidat, karyawan, konsultan, kontak, konten email dan kalender yang disinkronkan), yang dimasukkan, diunggah, atau dihasilkan oleh Pelanggan atau Pengguna dalam Layanan — tetap menjadi milik Pelanggan.

6.2 hice memperoleh atas Data Pelanggan hanya lisensi terbatas dan non-eksklusif untuk penggunaan yang diperlukan guna menyediakan dan memelihara Layanan atas nama Pelanggan, sesuai dengan ketentuan dalam Ketentuan Umum Layanan (condizioni-generali-servizio.md).

6.3 Pemrosesan data pribadi yang terkandung dalam Data Pelanggan dilakukan oleh hice dalam kapasitasnya sebagai Pengolah Data (Data Processor), atas nama Pengendali Data (Data Controller) Pelanggan, sesuai dengan Pasal 28 GDPR dan sesuai dengan Perjanjian Pemrosesan Data — DPA (dpa-trattamento-dati.md), yang merupakan bagian tidak terpisahkan dari Ketentuan. Pelanggan menjamin bahwa Pelanggan memiliki dasar hukum yang sesuai untuk mengunggah data tersebut dan untuk memprosesnya melalui hice.

6.4 Pembedaan antara kekayaan intelektual perangkat lunak (milik hice, §3) dan kepemilikan Data Pelanggan (milik Pelanggan, §6) bersifat esensial dan harus dibaca secara terpadu: keduanya saling tidak mempengaruhi.

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7. Hyperlink dan konten pihak ketiga

7.1 Layanan, situs web, dan aplikasi seluler dapat memuat hyperlink ke situs, sumber daya, atau layanan pihak ketiga yang tidak dikelola atau dikendalikan oleh hice. Tautan tersebut disediakan semata-mata untuk kenyamanan pengguna.

7.2 hice tidak melakukan kontrol editorial atas konten, produk, atau layanan yang disediakan oleh pihak ketiga melalui tautan tersebut dan tidak bertanggung jawab atasnya, sejauh diatur oleh rezim tanggung jawab yang disediakan dalam Pasal 14, 15, 16, dan 17 Peraturan Pemerintah No. 70/2003. Secara khusus, hice tidak tunduk pada kewajiban umum untuk memantau informasi yang ditransmisikan atau disimpan, maupun pada kewajiban umum untuk secara aktif mencari fakta atau keadaan yang menunjukkan adanya kegiatan yang melanggar hukum.

7.3 Akses ke situs atau sumber daya pihak ketiga melalui tautan tersebut dilakukan atas risiko pengguna dan tunduk pada syarat serta pemberitahuan privasi dari pemilik masing-masing, yang disarankan untuk dikonsultasikan oleh pengguna. Pemrosesan data yang dilakukan oleh pihak ketiga tersebut merupakan tanggung jawab eksklusif mereka.

7.4 Apabila hice mengetahui, termasuk berdasarkan pemberitahuan dari otoritas yang berwenang atau dari pihak yang berkepentingan, adanya konten yang nyata-nyata melanggar hukum yang dapat diakses melalui Layanan, hice akan segera bertindak untuk menghapusnya atau menonaktifkan akses terhadapnya, dalam batas dan dengan cara yang diatur oleh Peraturan Pemerintah No. 70/2003. Pemberitahuan dapat dikirim ke kontak yang disebutkan dalam §1.1.

7.5 Tautan ke Layanan dari situs pihak ketiga tidak boleh menimbulkan kebingungan atau menyiratkan adanya hubungan yang tidak nyata dengan hice, sesuai dengan §5; hice berhak meminta penghapusan tautan yang merugikan hak atau reputasinya.

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8. Batasan tanggung jawab

8.1 Deskripsi Layanan yang tercantum dalam Pemberitahuan Hukum ini bersifat informatif. Ketentuan mengenai jaminan, pengecualian jaminan, dan pembatasan tanggung jawab hice tercantum dalam Ketentuan Umum Layanan (condizioni-generali-servizio.md) dan, untuk Paket Berbayar, dalam Perjanjian Tingkat Layanan (sla-livelli-servizio.md), yang dirujuk sepenuhnya di sini.

8.2 Batasan hukum yang bersifat wajib tetap tidak terpengaruh: tidak ada ketentuan yang mengecualikan atau membatasi tanggung jawab hice atas kesengajaan atau kelalaian berat, atas cedera pribadi, atau atas hal lain yang tidak dapat dikecualikan atau dibatasi menurut ketentuan wajib, termasuk Pasal 1229 Kitab Undang-Undang Hukum Perdata Italia.

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9. Rujukan kepada dokumen lain dari Layanan

9.1 Pemberitahuan Hukum ini harus dibaca bersama dengan dokumen-dokumen berikut, yang melengkapi dan merinci ketentuannya serta berlaku mengungguli untuk bidang masing-masing:

• Ketentuan Umum Layanan (condizioni-generali-servizio.md), perjanjian kerangka hubungan;
• Kebijakan Privasi (informativa-privacy.md), untuk pemrosesan di mana hice merupakan Pengendali Data;
• Perjanjian Pemrosesan Data — DPA (dpa-trattamento-dati.md), untuk pemrosesan di mana hice bertindak sebagai Pengolah Data atas nama Pelanggan;
• Kebijakan Cookie (cookie-policy.md), untuk cookie dan teknologi serupa;
• Pemberitahuan Transparansi AI dan Algoritma (informativa-ai-trasparenza.md), untuk Fitur AI;
• Kebijakan Penggunaan yang Dapat Diterima (politica-uso-accettabile.md), untuk penggunaan Layanan yang dilarang;
• Ketentuan Ekonomi dan Penagihan (condizioni-economiche.md) dan Ketentuan Paket Gratis dan Beta (termini-piano-gratuito-beta.md), untuk aspek ekonomi dan yang berkaitan dengan Paket Gratis.

9.2 Jika terjadi konflik antara Pemberitahuan Hukum ini dan dokumen kontraktual yang dirujuk di atas mengenai aspek selain identitas penyedia dan kepemilikan hak kekayaan intelektual, dokumen-dokumen terakhir tersebut yang berlaku.

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10. Hukum yang berlaku

10.1 Pemberitahuan Hukum ini dan hubungan yang diaturnya diatur oleh hukum Italia, dengan pengecualian aturan pertentangan hukum.

10.2 Apabila penerima Layanan adalah Konsumen dalam pengertian Pasal 3 Peraturan Pemerintah No. 206/2005 (Kode Konsumen), ketentuan wajib yang melindungi Konsumen dan yurisdiksi pengadilan wajib terkait tetap tidak terpengaruh, sesuai dengan ketentuan Ketentuan Umum Layanan (condizioni-generali-servizio.md) dan Addendum Profesional Mandiri / Konsumen (addendum-libero-professionista.md).

10.3 Ketentuan mengenai pengadilan yang berwenang dan penyelesaian sengketa tercantum dalam Ketentuan Umum Layanan (condizioni-generali-servizio.md).

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11. Perubahan terhadap Pemberitahuan Hukum

11.1 hice berhak untuk memperbarui Pemberitahuan Hukum ini, termasuk sebagai akibat perubahan regulasi atau variasi dalam identitas perusahaan, dalam Layanan atau pada tanda-tanda pembedaannya. Versi yang berlaku adalah versi yang dipublikasikan pada Layanan dan di situs web, dengan indikasi tanggal efektif dan pembaruan terakhir yang tercantum pada header.