Legal Notice

CONSOO S.R.L.S. — hice

Edition: English master (international)

Last updated: 3 July 2026

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Preamble and purpose of the document

This Legal Notice (hereinafter the «Legal Notice») is provided pursuant to Articles 7 and 12 of Legislative Decree No. 70 of 9 April 2003 (implementing Directive 2000/31/EC on electronic commerce) and contains the information that the provider of an information society service is required to make accessible in an easy, direct and permanent manner to the recipients of the service and to the competent authority.

It identifies the entity that operates the web service accessible at the address https://app.hice.ai, the website https://hice.ai and through the mobile applications for iOS and Android (collectively, the «Service»), describes its nature in summary form and governs the ownership of intellectual property rights and the terms of use of the trademark and of the content.

This Legal Notice does not replace and does not derogate from the other contractual and informational documents of the Service, to which reference is made in §9: in particular, the General Terms of Service (condizioni-generali-servizio.md) remain the framework agreement of the relationship and, in the event of discrepancy on contractual aspects, prevail over this Legal Notice.

Capitalized terms not otherwise defined in this Legal Notice have the meaning attributed to them in the General Terms of Service (condizioni-generali-servizio.md) and, where referenced therein, in Regulation (EU) 2016/679 («GDPR»).

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1. Identity of the provider (owner of the Service)

1.1 The Service is operated by:

1.2 CONSOO S.R.L.S. (hereinafter «hice» or the «Provider») is the provider of the information society service pursuant to Legislative Decree No. 70/2003 and is the entity responsible for the Service.

1.3 Ordinary communications may be addressed to the contact email indicated in §1.1; communications of legal content or having the value of formal notice must be sent to the PEC indicated in §1.1. Requests regarding the protection of personal data must be addressed in accordance with the provisions of the Privacy Policy (informativa-privacy.md).

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2. Nature and description of the Service

2.1 hice is a multi-tenant software-as-a-service (SaaS) platform for Professional Services Automation (PSA), natively in Italian, equipped with an artificial intelligence assistant, aimed at consulting and IT services companies operating on a Time & Materials basis and at self-employed professionals.

2.2 The Service is accessible via the web at the address https://app.hice.ai and through the mobile applications for iOS (App Store) and Android (Google Play), in accordance with the Plans and the terms described in the General Terms of Service (condizioni-generali-servizio.md) and in the Economic Terms and Billing (condizioni-economiche.md).

2.3 By way of description and not exhaustively, the Service provides the Customer with functionalities for: management of client and contact records; management of candidates and recruiting processes; management of projects, timesheets, expense reports and purchases; document management; calendar; email through the connection of the Customer's mailboxes with the Customer's own OAuth credentials («BYO»); team chat; performance indicators (KPI); organization chart; AI chat assistant; matching between candidates and opportunities; parsing of curricula; optical character recognition (OCR) of receipts and invoices.

2.4 The components of the Service based on artificial intelligence models (the «AI Features») are described in detail in the AI and Algorithmic Transparency Notice (informativa-ai-trasparenza.md), to which reference is also made for the limits of such features and for the principle whereby the write actions suggested by the AI require human confirmation (human-in-the-loop).

2.5 The Service is offered in a Free Plan (freemium) and in Paid Plans on a recurring subscription basis. The economic provisions are contained in the Economic Terms and Billing (condizioni-economiche.md); the specific terms of the Free Plan and of any beta features are contained in the Free Plan and Beta Terms (termini-piano-gratuito-beta.md).

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3. Intellectual property — ownership by hice

3.1 The Service and all of its elements are protected by national, EU and international laws on copyright, software, databases, trademarks, distinctive signs, patents, designs, know-how and competition, including, by way of example, Legislative Decree No. 633 of 22 April 1941 (the copyright law), Legislative Decree No. 30 of 10 February 2005 (the Industrial Property Code) and the relevant provisions of the Italian Civil Code.

3.2 All intellectual and industrial property rights relating to the following are and remain the exclusive property of hice (or of its predecessors in title and licensors, where applicable):

• a) the software of the Service, in any form (source code, object code, architectures, algorithms, libraries, components, configurations) and the related developments, corrections and customizations;
• b) the structure, organization and content of the database of the Service as such, understood as a collection of data and materials arranged in a systematic manner, and the related rights of the maker pursuant to the legislation on databases; it being understood that the Customer Data remain the Customer's pursuant to §6;
• c) the user interfaces, the layout, the graphics, the visual and design elements, the flows and the user experience, the audiovisual and multimedia elements of the Service;
• d) the trademarks, logos, domain names, distinctive signs and brand elements relating to «hice» and to the Service, whether registered or unregistered;
• e) the official user Documentation of the Service and any other editorial, textual or multimedia content prepared by hice and published on the website https://hice.ai, on the Service or in the mobile applications (the «hice Content»);
• f) any know-how, trade secret, development, improvement and derivative work relating to the Service, howsoever generated.

3.3 No provision of this Legal Notice, nor access to or use of the Service, transfers to the Customer, to the Users or to third parties any intellectual or industrial property right of hice, save for the limited license to use referred to in §4. All rights not expressly granted are reserved to hice.

3.4 This clause on the ownership of the IP concerns the software, the brand, the database and the hice Content; it does not affect the ownership of the Customer Data, governed by §6, which remain the Customer's.

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4. License to use granted to the Customer

4.1 Subject to compliance with the General Terms of Service (condizioni-generali-servizio.md), the Acceptable Use Policy (politica-uso-accettabile.md) and, for the Paid Plans, payment of the Fee, hice grants the Customer, for the duration of the relationship, a license to use the Service having the following characteristics:

• a) non-exclusive: hice may grant the same Service to an indeterminate number of other customers;
• b) non-transferable and non-assignable: the Customer may not assign, sublicense, lease, lend or otherwise make available to third parties the license or the Service, save for use by its own Authorized Users within the limits of the Plan;
• c) revocable: the license may be suspended or revoked in the cases provided for by the General Terms of Service (condizioni-generali-servizio.md), including breach, abuse or non-payment;
• d) limited to the duration of the contractual relationship and of the subscribed Plan: the license ceases automatically upon termination, on any grounds, of the relationship;
• e) limited in its subject matter and purposes: the license is granted for the sole purpose of accessing and using the Service for the internal purposes of the Customer's professional or business activity, in accordance with the Documentation and within the limits of the Plan.

4.2 The license is consistent with the principle of risk allocation whereby the Service, the software, the brand and the Documentation remain hice's and the Customer is granted only a non-exclusive, non-transferable, revocable license to use, limited to the duration.

4.3 Save as mandatorily permitted by law (including the non-waivable rights regarding decompilation and interoperability of the software set out in Articles 64-bis et seq. of the copyright law), the Customer, the Users and third parties are prohibited from: copying, reproducing, modifying, translating, adapting or creating derivative works of the Service or of its software; decompiling, disassembling or carrying out reverse engineering; extracting or re-utilizing in a systematic manner the structure or substantial parts of the database; removing or altering copyright notices, trademarks or other ownership signs; circumventing technical protection measures, limits or usage quotas. Further prohibited uses are governed by the Acceptable Use Policy (politica-uso-accettabile.md).

4.4 The license does not include any right to the trademarks and other distinctive signs of hice, the use of which is governed by §5.

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5. Trademarks and prohibition of unauthorized use of the «hice» brand

5.1 «hice», the related logos, names, domain names and distinctive signs (the «hice Trademarks») are the exclusive property of hice and are protected by the laws on trademarks and distinctive signs, irrespective of whether they are registered or used in fact.

5.2 Any unauthorized use of the hice Trademarks is prohibited. In particular, save for hice's prior written consent, anyone is prohibited from:

• a) using the hice Trademarks, or signs identical or similar to them, as their own trademarks, company names, domain names, accounts, profiles or distinctive signs;
• b) using the hice Trademarks in a manner liable to create confusion as to the origin of the products or services, or to suggest the existence of a non-existent partnership, sponsorship, affiliation or approval relationship;
• c) registering, having registered or using domain names, keywords or signs that reproduce or imitate the hice Trademarks;
• d) altering, removing or modifying the hice Trademarks, or associating them with unlawful, denigratory content or content harmful to hice's reputation;
• e) using the hice Trademarks for commercial, advertising or promotional purposes without authorization.

5.3 Any references to the hice Trademarks for purely descriptive, informational or citation purposes are permitted within the limits of professional fairness and provided that they do not create confusion or suggest a non-existent relationship with hice.

5.4 It is understood that any trademarks, logos and distinctive signs of third parties that may appear in the Service or in the related materials belong to their respective owners and are used in compliance with the related rights.

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6. Customer Data — ownership by the Customer

6.1 Unlike the IP of the Service referred to in §3, the Customer Data — that is, all data, content and information, including personal data of third parties (candidates, employees, consultants, contacts, content of synchronized emails and calendar), that the Customer or the Users enter, upload or generate in the Service — remain the property of the Customer.

6.2 hice acquires over the Customer Data only the limited and non-exclusive license to use that is necessary to provide and maintain the Service on behalf of the Customer, in accordance with the provisions of the General Terms of Service (condizioni-generali-servizio.md).

6.3 The processing of the personal data contained in the Customer Data is carried out by hice in its capacity as Data Processor, on behalf of the Customer Data Controller, pursuant to Article 28 GDPR and in accordance with the Data Processing Agreement — DPA (dpa-trattamento-dati.md), an integral part of the Terms. The Customer warrants that it has a suitable legal basis to upload such data and to have it processed by hice.

6.4 The distinction between the intellectual property of the software (hice's, §3) and the ownership of the Customer Data (the Customer's, §6) is essential and must be read in a coordinated manner: the one does not affect the other.

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7. Hyperlinks and third-party content

7.1 The Service, the website and the mobile applications may contain hyperlinks to third-party sites, resources or services, not managed or controlled by hice. Such links are provided merely for the user's convenience.

7.2 hice exercises no editorial control over the content, products or services made available by third parties through such links and assumes no liability for them, within the limits of the liability regime provided for by Articles 14, 15, 16 and 17 of Legislative Decree No. 70/2003. In particular, hice is not subject to a general obligation to monitor the information transmitted or stored, nor to a general obligation actively to seek facts or circumstances indicating the presence of unlawful activities.

7.3 Access to third-party sites or resources through such links takes place at the user's risk and is subject to the terms and privacy notices of the respective owners, which the user is invited to consult. The processing of data carried out by such third parties is their exclusive responsibility.

7.4 Should hice become aware, including upon notice from the competent authority or from an interested party, of the presence of manifestly unlawful content accessible through the Service, it will act without delay to remove it or disable access to it, within the limits and in the manner provided for by Legislative Decree No. 70/2003. Notices may be sent to the contacts indicated in §1.1.

7.5 Links to the Service from third-party sites must not create confusion or suggest a non-existent relationship with hice, in compliance with §5; hice reserves the right to request the removal of links harmful to its rights or its reputation.

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8. Limitations of liability

8.1 The description of the Service contained in this Legal Notice is for informational purposes. The provisions on warranties, on their exclusion and on the limitation of hice's liability are contained in the General Terms of Service (condizioni-generali-servizio.md) and, for the Paid Plans, in the Service Level Agreement (sla-livelli-servizio.md), to which full reference is made.

8.2 The mandatory limits of law remain in any case unaffected: no provision excludes or limits hice's liability for willful misconduct or gross negligence, for personal injury or for anything else that cannot be excluded or limited pursuant to mandatory rules, including Article 1229 of the Italian Civil Code.

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9. Reference to the other documents of the Service

9.1 This Legal Notice is to be read together with the following documents, which complete and detail its provisions and prevail over it for their respective areas:

• the General Terms of Service (condizioni-generali-servizio.md), the framework agreement of the relationship;
• the Privacy Policy (informativa-privacy.md), for the processing in which hice is Data Controller;
• the Data Processing Agreement — DPA (dpa-trattamento-dati.md), for the processing in which hice is Data Processor on behalf of the Customer;
• the Cookie Policy (cookie-policy.md), for cookies and similar technologies;
• the AI and Algorithmic Transparency Notice (informativa-ai-trasparenza.md), for the AI Features;
• the Acceptable Use Policy (politica-uso-accettabile.md), for the prohibited uses of the Service;
• the Economic Terms and Billing (condizioni-economiche.md) and the Free Plan and Beta Terms (termini-piano-gratuito-beta.md), for the economic aspects and those relating to the Free Plan.

9.2 In the event of conflict between this Legal Notice and the contractual documents referred to above on aspects other than the identity of the provider and the ownership of intellectual property rights, the latter prevail.

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10. Applicable law

10.1 This Legal Notice and the relationships governed by it are regulated by Italian law, with the exclusion of conflict-of-law rules.

10.2 Where the recipient of the Service is a Consumer within the meaning of Article 3 of Legislative Decree No. 206/2005 (the Consumer Code), the mandatory rules protecting the Consumer and the related mandatory court of jurisdiction remain unaffected, in accordance with the provisions of the General Terms of Service (condizioni-generali-servizio.md) and of the Self-Employed Professionals / Consumers Addendum (addendum-libero-professionista.md).

10.3 The provisions on the competent court and on dispute resolution are contained in the General Terms of Service (condizioni-generali-servizio.md).

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11. Amendments to the Legal Notice

11.1 hice reserves the right to update this Legal Notice, including as a consequence of regulatory changes or of variations in the corporate identity, in the Service or in its distinctive signs. The version in force is the one published on the Service and on the website, with the indication of the effective date and of the last update set out in the header.