General Terms of Service

CONSOO S.R.L.S. — hice Edition: English master (international) Last updated: 3 July 2026

Recitals

CONSOO S.R.L.S., a simplified limited liability company (società a responsabilità limitata semplificata) with registered office at Piazzetta Umberto Giordano 2, 20122 Milano (MI), Italy, VAT and tax code IT13823860963 (hereinafter "hice" or the "Provider"), makes available a multi-tenant software-as-a-service (SaaS) Professional Services Automation platform with an artificial intelligence assistant.

These General Terms of Service (hereinafter the "Terms") govern the access to and use of the Service by the Customer and the Authorized Users. They constitute the framework agreement of the relationship: every other contractual and informational document referenced in the text (DPA, Economic Terms, SLA, Acceptable Use Policy, AI Notice, Independent Professionals Addendum, Privacy Notice) is an integral part thereof or constitutes a detailed set of rules thereto.

Please read these Terms carefully before using the Service. Registration, the subscription to a Plan or, in any case, the use of the Service entails the full acceptance of the Terms and, separately, of the clauses set out in Article 24 pursuant to Articles 1341–1342 of the Italian Civil Code.

The Service is intended exclusively for businesses and VAT-registered professionals acting in the course of their entrepreneurial, commercial, artisanal or professional activity. The contract is therefore B2B in nature and the Italian Consumer Code, as a rule, does not apply. Only in the exceptional case in which, contrary to these terms of use, a Consumer obtains access, the provisions of Article 17 and of the Independent Professionals / Consumers Addendum (addendum-libero-professionista.md) apply on a residual basis for their protection.

1. Definitions

1.1. In these Terms, capitalized terms have the meaning set out herein, both in the singular and in the plural. Terms defined by Regulation (EU) 2016/679 (the "GDPR") retain the meaning attributed therein.

hice / Provider: CONSOO S.R.L.S., as identified in the recitals and in Article 23.
the Service: the hice platform in its entirety — the web application accessible at https://app.hice.ai, the mobile applications for iOS (App Store) and Android (Google Play) and the related APIs — including the AI Features and the Documentation.
the Customer: the business or VAT-registered professional that subscribes to the Service, acting in the course of its own activity, and with whom hice enters into the contract. The relationship is always B2B.
Consumer: the natural person acting for purposes unrelated to their entrepreneurial, commercial, artisanal or professional activity within the meaning of Article 3 of Legislative Decree No. 206 of 6 September 2005 (the "Consumer Code"). As the Service is B2B-only, this is a residual category: the Independent Professionals / Consumers Addendum (addendum-libero-professionista.md) applies to a Consumer who exceptionally obtains access.
User / Authorized User: the natural person authorized by the Customer to access the Service with an Account (employee, collaborator, Tenant administrator).
Account: the credentials and profile of a User.
Tenant / Organization: the Customer's logically isolated data space within the Service.
Customer Data: all data, content and information — including third parties' personal data — that the Customer or the Users enter, upload or generate in the Service. It does not include the data of which hice is the Data Controller pursuant to Article 13.
Content: files, documents, texts, images uploaded to the Service.
Personal Data, Processing, Data Controller, Data Processor, Sub-processor, Data Subject, Personal Data Breach: as defined by the GDPR.
AI Features / AI Systems: the components of the Service based on artificial intelligence models (chat assistant, candidate matching, CV parsing, OCR of receipts).
Plan: the subscribed service tier. Free Plan: the free version of the Service; Paid Plan: a subscription for consideration.
Fee: the consideration due for a Paid Plan.
Documentation: the official user documentation of the Service.
Terms: these General Terms of Service (condizioni-generali-servizio.md), the framework agreement of the relationship.
Order / Order Form: the document or flow by which the Customer selects the Plan, term and Fee.
DPA: the Data Processing Agreement (dpa-trattamento-dati.md), which implements Article 28 of the GDPR and constitutes an integral part of the Terms.

1.2. References to provisions of law are intended to be made to the version in force, including subsequent amendments and supplements. The headings of the articles are purely descriptive and do not affect interpretation.

2. Subject matter and description of the Service

2.1. hice grants the Customer, for the term of the contract and within the limits of the subscribed Plan, the non-exclusive, non-transferable and revocable right to access and use the Service for its own internal professional purposes.

2.2. The Service is a Professional Services Automation platform, natively in Italian, intended for IT consulting/services companies operating on a Time & Materials basis and for independent professionals. Depending on the industry vertical and the Plan, it comprises: customer and contact records, candidate and recruiting management, projects, timesheets, expense reports, purchasing, documents, calendar, email with configuration of the Customer's OAuth credentials ("BYO"), team chat, KPIs, organization chart, AI chat assistant, matching between candidates and opportunities, CV parsing and OCR of receipts.

2.3. The Service is provided on a multi-tenant model: Customer Data is hosted in a logically isolated Tenant. The description of the features reflects the state of the Service as at the date in the heading; hice may evolve, update and improve the Service over time, within the limits of Article 18 and without prejudice to the essential subject matter of the contract.

2.4. Certain features are available only for specific industry verticals, for specific Plans or subject to activation by the Customer (for example, email and calendar synchronization, which requires the Customer's OAuth credentials). hice does not warrant that every feature is available in every Plan or configuration.

2.5. The Service is a tool to support the Customer's professional activity. It does not constitute, and does not replace, legal, tax, accounting, employment-law or other advice. The Customer remains solely responsible for the decisions taken and for the statutory obligations that concern it.

3. Conclusion of the contract and acceptance

3.1. The contract is concluded when the Customer completes registration and/or the subscription to a Plan and accepts these Terms by means of the electronic acceptance mechanism adopted by hice: a clickwrap with double acceptance. The Customer expresses (a) a first general tick accepting these Terms and the documents linked thereto and (b) a second, separate and specific tick dedicated to the approval of the clauses listed in Article 24 pursuant to Articles 1341–1342 of the Italian Civil Code. Both ticks are required to conclude the contract.

3.2. By accepting, the Customer declares that it has read, understood and accepted the Terms, the DPA (dpa-trattamento-dati.md), the Acceptable Use Policy (politica-uso-accettabile.md) and — for Paid Plans — the Economic Terms (condizioni-economiche.md); it also declares that it has reviewed the Privacy Notice (informativa-privacy.md) and the AI Notice (informativa-ai-trasparenza.md).

3.3. Whoever accepts the Terms on behalf of the Customer represents and warrants that they have the authority to bind the Customer. In the case of subscription by a company, the contract is deemed concluded with the company and not with the natural person who performs the acceptance.

3.4. For evidentiary purposes, at the time of acceptance hice records in the system the version of the document accepted, the date and time of acceptance and the identifier of the Account that performed it.

3.5. The Service is B2B-only (Recitals). Only in the residual and exceptional case in which a Consumer obtains access does such Consumer benefit from the protections set out in Article 17 and in the Independent Professionals / Consumers Addendum (addendum-libero-professionista.md), including the right of withdrawal and the exceptions relating to digital services.

4. Account, credentials and access security

4.1. An Account is required to use the Service. The Customer designates a Tenant administrator, who may create, configure, suspend and remove the Accounts of the Authorized Users, assign roles and manage the related permissions.

4.2. The Customer is responsible for: (a) all activities carried out through the Accounts of its Tenant; (b) the choice of the Authorized Users and the roles assigned to them; (c) the Authorized Users' compliance with the Terms. Actions performed by a User are attributed to the Customer.

4.3. Credentials are personal and confidential. The Customer and the Users undertake to keep them with due diligence, not to share them and not to allow their use by unauthorized third parties. The Customer must enable, where available, the additional security measures offered by the Service.

4.4. The Customer must notify hice without delay of any unauthorized use of an Account or any other security breach of which it becomes aware, at the address info@hice.ai.

4.5. hice may adopt technical and organizational measures to protect access (including role-based access control) and may suspend an Account in the presence of concrete indications of compromise or unauthorized use, giving notice thereof to the Customer as soon as reasonably possible.

5. Plans: Free and Paid

5.1. The Service is offered in a Free Plan (freemium) and in one or more Paid Plans (recurring subscription), structured by industry vertical (Time & Materials consulting, recruiting, IT/digital agency, engineering firm) and by mode (single professional / team). The Plan and the related Fee are selected by the Customer in the Order Form.

5.2. Free Plan. The Free Plan is provided without a Fee, "as is" and "as available", on a best-effort basis, without guaranteed service levels and with limited support. The Free Plan may provide for usage limits, quotas and reduced features. hice may modify, limit or discontinue the Free Plan or individual features thereof with reasonable notice. The detailed rules are contained in the Free Plan and Beta Terms (termini-piano-gratuito-beta.md).

5.3. Paid Plans. Paid Plans grant the right to the features and service levels provided for the subscribed Plan. Prices, payment methods and frequency, automatic renewal, price changes, taxes and electronic invoicing, non-payment and the refund policy are governed by the Economic Terms (condizioni-economiche.md). Service levels are governed by the SLA (sla-livelli-servizio.md).

5.4. Beta or Early Access features. Certain features may be made available in experimental form, identified as "Beta" or "Early Access". Such features are provided without warranties, may contain defects and may be modified or withdrawn at any time. The Free Plan and Beta Terms (termini-piano-gratuito-beta.md) apply.

5.5. Business Customer and independent-professional Customer. These Terms apply both to businesses and to VAT-registered independent professionals, who act as economic operators under a B2B regime. The provisions of the Independent Professionals / Consumers Addendum (addendum-libero-professionista.md) apply on a supplementary basis to the independent professional who is a natural person; Consumer protections remain reserved only on a residual basis, in the exceptional case set out in the Recitals and in Article 17.

6. Compliant use and Acceptable Use Policy

6.1. The Customer and the Users use the Service in compliance with the Terms, applicable law and the Acceptable Use Policy (politica-uso-accettabile.md), which constitutes an integral part of the Terms.

6.2. By way of example and not limitation, it is prohibited to: upload or disseminate unlawful content or content that infringes third parties' rights; upload personal data in the absence of a legal basis; introduce malware or harmful code; compromise the security or integrity of the Service or access unauthorized areas or data; carry out scraping, reverse engineering or attempt to extract the source code; circumvent technical limits, quotas or security measures; resell or grant third parties the use of the Service without authorization; use the AI Features for prohibited purposes or to take decisions lacking human supervision where such supervision is required.

6.3. A breach of the Acceptable Use Policy constitutes a material breach and entitles hice to adopt the measures set out in Article 11 (suspension and termination).

7. Customer Data and license to hice

7.1. Ownership. Customer Data remains owned by the Customer. hice does not acquire any ownership right over Customer Data.

7.2. Limited license to hice. The Customer grants hice a non-exclusive, worldwide license, limited to the term of the contract and revocable, to process, host, copy, transmit, display and process Customer Data to the extent strictly necessary to provide, maintain, protect and improve the Service, to provide support and to comply with legal obligations. The license does not authorize any further uses.

7.3. Processing on behalf of the Customer. When, in providing the Service, hice processes Customer Data that constitutes personal data, it acts as Data Processor on behalf of the Customer as Data Controller. Such processing is governed by the DPA (dpa-trattamento-dati.md), which is an integral part of the Terms and prevails in the event of conflict on matters of data protection.

7.4. No training on Customer Data. hice does not use Customer Data to train foundational artificial intelligence models. This commitment is reaffirmed in the Privacy Notice (informativa-privacy.md), in the DPA (dpa-trattamento-dati.md) and in the AI Notice (informativa-ai-trasparenza.md).

7.5. Warranty as to the lawfulness of uploaded data. The Customer warrants that it has a valid legal basis, and any consents and notices that may be necessary, to enter and have hice process Customer Data, including third parties' personal data (candidates, employees, collaborators, contacts). The Customer indemnifies and holds hice harmless pursuant to Article 16.

7.6. Customer's backup burden. hice performs data backups for Service continuity purposes. Such backups do not replace the Customer's burden of keeping independent copies of critical Customer Data. The Customer is responsible for maintaining its own backup copies of the data it considers essential.

7.7. Export and return. During the relationship, and for the termination purposes set out in Article 12, the Customer may export Customer Data in the formats and by the means made available by the Service. The conditions for the return and deletion at the end of the relationship are also governed by the DPA (dpa-trattamento-dati.md).

8. Intellectual property and software license

8.1. The Service, the software, the interface, the database structure, the algorithms, the Documentation, the "hice" trademark and brand and any other element relating thereto are and remain the exclusive property of hice or its licensors, and are protected by the rules on copyright, trademarks and industrial property.

8.2. hice grants the Customer, for the term of the contract and within the limits of the Plan, a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to access and use the Service for its own internal professional purposes. Every right not expressly granted is reserved to hice.

8.3. It is prohibited to copy, modify, distribute, sell, license, decompile or reverse engineer the Service or parts thereof, save within the limits mandatorily permitted by law, as well as to remove or alter the indications of ownership and the trademarks.

8.4. The Customer does not acquire any right over the "hice" trademark and may not use it without prior written authorization, save as necessary for the normal use of the Service. Further provisions on trademarks and corporate data are contained in the Legal Notices (note-legali.md).

8.5. Feedback and suggestions. Should the Customer or a User provide hice with feedback, reports or suggestions on the Service, hice may freely use them to improve the Service without this giving rise to any obligation or right in favor of the Customer or the User.

9. AI Features

9.1. The Service includes AI Features: chat assistant, matching between candidates and opportunities, CV parsing and OCR of receipts. A detailed description of what they do, of the data they use, of the models and providers involved, and of the transparency obligations is contained in the AI Notice (informativa-ai-trasparenza.md), which the Customer declares to have consulted.

9.2. Output to be verified ("as is"). The outputs of the AI Features are generated automatically, may contain errors, inaccuracies or incorrect results (so-called "hallucinations") and are provided "as is". The Customer is required to verify their accuracy, completeness and suitability before using them or taking decisions based on them. hice does not warrant the accuracy of the AI outputs.

9.3. Human confirmation on writes (HITL). The write actions suggested by the AI Features require human confirmation (human-in-the-loop) before producing effects. The Customer remains responsible for the confirmed actions.

9.4. No training on Customer Data. The provisions of Article 7.4 apply: Customer Data is not used to train foundational AI models.

9.5. Use of AI in recruiting and human supervision. When the Customer uses the AI Features in the context of personnel selection, the matching between candidates and opportunities constitutes an aid to human decision-making and does not decide autonomously. The Customer remains the Data Controller and the employer / decision-making entity (deployer within the meaning of Regulation (EU) 2024/1689 — the "AI Act") and undertakes to ensure human supervision, to inform the data subjects and to comply with the applicable legal obligations, as detailed in the AI Notice (informativa-ai-trasparenza.md).

10. Privacy, data protection and confidentiality

10.1. Privacy roles. In the relationship, hice has a dual role: (a) it is the Data Controller for the registration and identity data of the Users, the Customer's billing and payment data, security logs, technical audits, product diagnostic and telemetry data, support communications and lead/marketing data — governed by the Privacy Notice (informativa-privacy.md); (b) it is the Data Processor, on behalf of the Customer as Data Controller, for Customer Data — governed by the DPA (dpa-trattamento-dati.md).

10.2. DPA as integral part. The DPA (dpa-trattamento-dati.md) implements Article 28 of the GDPR, constitutes an integral part of the Terms and applies to all Customers, including the Free Plan. In the event of conflict between the Terms and the DPA on matters of personal data protection, the DPA prevails.

10.3. Confidentiality. Each party undertakes to keep confidential the confidential information of the other party of which it becomes aware in the performance of the contract, not to disclose it to unauthorized third parties and to use it only for the purposes of the relationship. The obligation does not apply to information that has become public domain without breach, that was already lawfully known, that is independently developed or whose disclosure is required by law or by an authority. The confidentiality obligation survives for 2 (two) years after the termination of the contract. The provisions of the DPA for personal data are reserved.

11. Suspension and termination

11.1. Suspension. hice may suspend, in whole or in part, access to the Service, giving notice thereof to the Customer as soon as reasonably possible, in the following cases: (a) breach of the Terms or of the Acceptable Use Policy (politica-uso-accettabile.md); (b) non-payment of the Fee when due, pursuant to the Economic Terms (condizioni-economiche.md); (c) use of the Service that compromises the security, integrity or operation of the Service or the rights of third parties; (d) the request or order of a competent authority. Where possible and not prejudicial to security, hice grants a reasonable term to remove the cause of the suspension.

11.2. Termination for breach. Without prejudice to the right of suspension, hice may terminate the contract pursuant to Article 1456 of the Italian Civil Code in the event of: (a) serious or repeated breach of the Terms or of the Acceptable Use Policy; (b) non-payment of the Fee persisting beyond the term indicated in the Economic Terms; (c) use of the Service for unlawful purposes or in breach of third parties' rights; (d) compromise of the security or integrity of the Service.

11.3. Withdrawal by hice. hice may withdraw from the contract relating to the Free Plan at any time, with reasonable notice. For Paid Plans, hice may withdraw at the expiry of the current period with the notice indicated in Article 12 and in the Economic Terms (condizioni-economiche.md).

11.4. Effects. Suspension does not suspend the obligation to pay the Fees accrued. Upon termination or withdrawal, the effects set out in Article 12 apply.

11.5. The Customer's right to terminate the contract for hice's serious breach pursuant to law remains unaffected.

12. Term, withdrawal and effects of termination

12.1. Term and renewal. The contract relating to a Paid Plan has an annual term and renews tacitly year by year, unless cancelled within the terms set out in Article 12.2. The invoicing of the Fee is monthly. The term, the invoicing frequency, the renewal and the cancellation are governed in detail by the Economic Terms (condizioni-economiche.md), which prevail in the event of discrepancy on economic matters.

12.2. Customer's withdrawal. The Customer may cancel the Service with at least 48 (forty-eight) hours' notice before the next monthly invoicing date. In the absence of timely cancellation, the Service renews for a further month, which will be duly invoiced; at the end of that month the relationship ceases and the Account is deleted, with the effects set out in Article 12.4. The operational arrangements for cancellation, the effects on the Fee and any refund are governed by the Economic Terms (condizioni-economiche.md). If the Customer is a Consumer, the right of withdrawal set out in Article 17 and in the Addendum (addendum-libero-professionista.md) applies on a residual basis.

12.3. Termination of the Free Plan. The Customer may cease the use of the Free Plan at any time. hice may discontinue the Free Plan pursuant to Articles 5.2 and 11.3, with reasonable notice and the possibility of exporting the data before discontinuation.

12.4. Effects of termination. Upon termination of the contract, on any ground: (a) the license to use and the right of access to the Service cease; (b) the Customer is required to export the Customer Data it wishes to retain before termination; (c) hice proceeds with the return and/or deletion of Customer Data as provided by the DPA (dpa-trattamento-dati.md), without prejudice to statutory retention obligations; (d) the Fees accrued up to termination remain due.

12.5. Surviving clauses. Provisions that, by their nature, are intended to survive shall survive termination, including those relating to intellectual property, confidentiality, limitation of liability, indemnification, governing law and venue.

13. Warranties and exclusions

13.1. hice provides the Service with the professional diligence required and undertakes to provide it in accordance with the description set out in Article 2 and, for Paid Plans, with the service levels of the SLA (sla-livelli-servizio.md).

13.2. Exclusion of further warranties. To the extent permitted by law, and without prejudice to the mandatory warranties in favor of the Consumer, the Service is provided "as is" and "as available". hice does not warrant that the Service will be free from errors or interruptions, that it will meet specific needs or expectations of the Customer that have not been agreed, that it will be compatible with all of the Customer's hardware or software, nor the accuracy of the outputs of the AI Features (Article 9).

13.3. Free Plan and Beta. The Free Plan and the Beta/Early Access features are provided without any warranty, within the limits of the law, pursuant to Articles 5.2, 5.4 and the Free Plan and Beta Terms (termini-piano-gratuito-beta.md).

13.4. Third-party components and services. The Service may integrate with third-party services (for example, the email and calendar synchronization activated by the Customer with its own OAuth credentials). hice is not responsible for the availability, operation or terms of use of such third-party services, which remain governed by the respective contracts between the Customer and the third parties.

13.5. Certifications. Except as may be indicated in writing, hice does not declare that it holds specific industry certifications.

14. Limitation of liability

14.1. Mandatory carve-outs. No provision of the Terms excludes or limits hice's liability for willful misconduct or gross negligence, for personal injury (death or bodily harm) or for anything that cannot be excluded or limited under mandatory law. Consistently with Article 1229 of the Italian Civil Code, any agreement that excludes or limits in advance hice's liability for willful misconduct or gross negligence is null and void and is deemed not to have been included. The limitations that follow operate only within the limits permitted by law.

14.2. Exclusion of indirect damages. To the extent permitted by law and without prejudice to Article 14.1, hice is not liable for indirect, consequential or special damages, loss of profits or revenue, loss of goodwill, nor for the loss or corruption of data. This latter exclusion is to be read in connection with the Customer's backup burden set out in Article 7.6.

14.3. Liability cap — Paid Plans. To the extent permitted by law and without prejudice to Article 14.1, hice's aggregate liability arising out of or in connection with the contract and the Service is limited to the amount of the Fees actually paid by the Customer in the twelve (12) months preceding the event that gave rise to the damage.

14.4. Liability cap — Free Plan. As the Free Plan is provided free of charge, and without prejudice to Article 14.1, hice's liability is limited to the maximum extent permitted by law, with a symbolic reference value equal to one hundred (100) euros.

14.5. Liability regarding data protection. The allocation of liability between the Data Controller and the Data Processor vis-à-vis Data Subjects remains that established by Article 82 of the GDPR. The internal recourse relationships between the parties are governed by the DPA (dpa-trattamento-dati.md).

14.6. Customer's liability. The Customer is liable for damages arising from the breach of the Terms, of the Acceptable Use Policy, from the non-compliant use of the Service and from the absence of a legal basis for the uploaded Customer Data, pursuant to Article 16.

14.7. If the Customer is a Consumer, the limitations of this Article apply only within the limits permitted by the mandatory rules of the Consumer Code, which remain unaffected.

15. Force majeure

15.1. Neither party is liable for the failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of war, acts of terrorism, riots, measures of authorities, general strikes, epidemics or pandemics, widespread failures of telecommunications networks or of the electricity supply, large-scale cyberattacks and malfunctions attributable to third-party infrastructure providers.

15.2. The party prevented gives notice thereof to the other as soon as reasonably possible and adopts reasonable measures to limit its effects. If the force majeure event persists for more than 30 (thirty) consecutive days, either party may terminate the contract by written notice, without this entailing any liability.

16. Customer's indemnification

16.1. The Customer indemnifies and holds hice, its directors, employees and collaborators harmless from any claim, action, damage, cost and reasonable expense (including reasonable legal fees) brought by third parties and arising from: (a) breach of the Terms, of the Acceptable Use Policy or of the law by the Customer or the Users; (b) the absence of a valid legal basis, of the consents or of the notices necessary for the uploaded Customer Data, including third parties' personal data (Article 7.5); (c) use of the Service, and in particular of the AI Features in the context of selection, in breach of the obligations incumbent on the Customer (Article 9.5); (d) Content uploaded by the Customer or the Users.

16.2. hice promptly notifies the Customer of the third-party claim, allows the Customer to participate in the defense and does not settle without the Customer's consent, not to be unreasonably withheld. This indemnification does not apply to the extent that the claim arises from hice's willful misconduct or gross negligence.

17. Consumers

17.1. The Service is offered exclusively under a B2B regime (Recitals). The provisions of this Article therefore have a residual character and apply only in the exceptional case in which, contrary to the terms of use, a Customer who is a Consumer within the meaning of Article 3 of the Consumer Code obtains access; they supplement what is provided in the Independent Professionals / Consumers Addendum (addendum-libero-professionista.md), which prevails in the event of conflict for the Consumer's protection.

17.2. Right of withdrawal. The Consumer has the right to withdraw from the contract within fourteen (14) days from its conclusion, without any obligation to state reasons, pursuant to Articles 52 et seq. of the Consumer Code, in the manner indicated in the Addendum (addendum-libero-professionista.md).

17.3. Exception for digital services. Pursuant to Article 59(1)(o) of the Consumer Code, the right of withdrawal is extinguished if the performance of the Service has begun with the express agreement of the Consumer and with the Consumer's acknowledgment of the consequent loss of the right of withdrawal. Such agreement is collected by means of a dedicated flag at the subscription stage.

17.4. Consumer's venue. For disputes with the Consumer, the courts of the place of residence or domicile of the Consumer have exclusive jurisdiction, where this is mandatory by law (Article 22.2). The mandatory rules of the Consumer Code remain unaffected; no onerous clause is enforceable against the Consumer save with the protections provided therein.

18. Changes to the Terms and to the Service

18.1. Unilateral change of prices and conditions. hice may amend these Terms and the prices of the Service for technical, organizational, regulatory, market or Service-evolution reasons. The amendment operates to the maximum extent permitted by the law of the applicable region: where the legislation or the competent authority of the Customer's country (for this edition: European Union — EU law, the Garante, the rules on unfair terms) prohibits or limits the unilateral change, such change does not operate beyond those limits. Changes are communicated to the Customer before they take effect, by email and/or through the Service, with a reasonable term such as to allow the exercise of the cancellation set out in Article 18.2.

18.2. Acceptance and withdrawal. A Customer who does not intend to accept the change may cancel the Service, before it takes effect, in accordance with the mechanism set out in Article 12.2 (at least 48 hours' notice before the next monthly invoicing date) and the Economic Terms (condizioni-economiche.md). The continued use of the Service after the change takes effect entails its acceptance, within the limits permitted by law. Changes to onerous clauses require new specific acceptance pursuant to Articles 1341–1342 of the Italian Civil Code. If the Customer is a Consumer, the mandatory protections in their favor remain in force on a residual basis.

18.3. Changes to the Service. hice may modify, update and evolve the Service to improve it, to maintain its security or to comply with legal obligations, provided that the essential subject matter of the contract is not compromised. The discontinuation or reduction of Free Plan features or of Beta features is governed by Articles 5.2 and 5.4.

19. Assignment

19.1. The Customer may not assign the contract or the rights and obligations arising from it without hice's prior written consent.

19.2. hice may assign the contract, or transfer it, in the context of corporate transactions (merger, demerger, contribution or transfer of business or of a business branch), giving notice thereof to the Customer. If the Customer is a Consumer, the assignment may not entail a reduction of the protections in their favor.

19.3. hice may make use of Sub-processors and suppliers to provide the Service, within the limits and with the safeguards provided by the DPA (dpa-trattamento-dati.md).

20. Communications

20.1. hice's communications to the Customer are validly made by email to the address associated with the Account of the Tenant administrator and/or by means of notices within the Service. It is the Customer's burden to keep that address up to date.

20.2. The Customer's communications to hice, including those relating to the protection of personal data, are sent to info@hice.ai. Formal communications may be sent to the registered office and to the PEC (certified email) indicated in Article 23.

21. Waiver, partial invalidity, entire agreement

21.1. Waiver. The failure to apply, or the delayed application of, a provision of the Terms does not constitute a waiver thereof nor does it preclude the exercise of the related rights thereafter.

21.2. Partial invalidity. If a provision of the Terms is held to be invalid or ineffective, the remaining provisions retain full validity; the invalid provision is replaced by a valid provision that achieves, within the limits of the law, its purpose.

21.3. Entire agreement and hierarchy of documents. The Terms, together with the referenced documents that are an integral part thereof or that constitute a detailed set of rules thereto (DPA, Economic Terms, SLA, Acceptable Use Policy, AI Notice, Free Plan and Beta Terms, Independent Professionals / Consumers Addendum) and the Order, constitute the entire agreement between the parties in relation to the Service and prevail over any prior understanding. In the event of conflict, save as otherwise provided: (a) on matters of personal data protection the DPA (dpa-trattamento-dati.md) prevails; (b) for the Consumer's protection the Addendum (addendum-libero-professionista.md) prevails; (c) for the rest these Terms prevail, save where the Order expressly derogates from a specific clause.

22. Governing law and competent venue

22.1. Governing law. The Terms and the relationship between the parties are governed by Italian law, excluding the rules of private international law that refer to a different law and without prejudice to the mandatory rules for the protection of the Consumer.

22.2. Competent venue. For any dispute arising out of or in connection with the Terms, the courts of Milan, Italy have exclusive jurisdiction. By way of derogation from the foregoing, if the Customer is a Consumer, the courts of the place of residence or domicile of the Consumer have exclusive jurisdiction, where such jurisdiction is mandatory by law.

23. Provider's details

Field	Value
Company name	CONSOO S.R.L.S.
Form	Simplified limited liability company
Registered office	Piazzetta Umberto Giordano 2, 20122 Milano (MI), Italia
VAT / Tax code	IT13823860963
REA	MI-2745733
PEC (certified email)	consoo@pec.it
Contact email	info@hice.ai
Privacy email	info@hice.ai
Web service	https://app.hice.ai
Website	https://hice.ai

Further corporate data and information on the identity of the provider are contained in the Legal Notices (note-legali.md).

24. Clauses to be specifically approved pursuant to Articles 1341–1342 of the Italian Civil Code

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer, by means of a second separate and specific tick at the acceptance stage, declares that it has read, understood and expressly approved the following clauses of these Terms:

Article 4.5 (right to suspend an Account in the event of compromise);
Article 11.1 (right to suspend the Service);
Article 11.2 (termination for breach pursuant to Article 1456 of the Italian Civil Code);
Article 11.3 (withdrawal by hice);
Articles 13.2, 13.3, 13.4, 13.5 (limitations and exclusions of warranty; "as is"; exclusion of liability for third-party services);
Article 14.2 (exclusion of indirect damages);
Articles 14.3 and 14.4 (limitation and cap of liability);
Article 15.2 (right of termination for prolonged force majeure);
Article 16 (Customer's indemnification);
Articles 18.1 and 18.2 (unilateral change of prices and conditions, within the limits of the applicable law, and related right of cancellation);
Article 19.2 (assignment of the contract by hice);
Article 12.1 (tacit year-by-year renewal of the contract, in combination with the Economic Terms);
Article 22.2 (derogation from jurisdiction — exclusive venue of Milan).

Pursuant to Article 1341, second paragraph, of the Italian Civil Code, these clauses have no effect unless they are specifically approved in writing (in the sign-up flow: by means of a separate and dedicated tick). This specific approval does not apply to the Consumer Customer, in respect of whom only the protections of the Consumer Code and of the Addendum (addendum-libero-professionista.md) operate, and no onerous clause is enforceable save with such protections.