Economic and Billing Terms
CONSOO S.R.L.S. — hice Edition: English master (international) Last updated: 3 July 2026
1. Preamble, scope and hierarchy of sources
1.1 These Economic and Billing Terms (hereinafter the «Economic Terms») govern the fees, payment methods, billing, term, renewal, modification of prices and conditions, cancellation and refunds relating to the Paid Plans of the hice Service, provided by CONSOO S.R.L.S. (hereinafter «hice» or the «Provider»). They also govern the rules for conversion from the Free Plan to a Paid Plan.
1.2 The Economic Terms form an integral and essential part of the General
Terms of Service (condizioni-generali-servizio.md, hereinafter the «Terms»)
and follow their definitions. Capitalized terms not otherwise defined here have
the meaning given to them in the Terms and in the shared glossary.
1.3 Hierarchy of sources. In the event of conflict between documents, the
following prevail, in order: (a) the Order Form signed by the Customer (for
the economic aspects specifically agreed therein: Plan, term, Fee, discounts);
(b) these Economic Terms; (c) the Terms; (d) the published price list. An
exception is the Freelancers / Consumers Addendum
(addendum-libero-professionista.md), which prevails over these Economic
Terms as regards the matters governed therein for the protection of the
Consumer (see §11).
1.4 These Economic Terms apply to the Customers who subscribe to a Paid
Plan. The Free Plan is a permanent (freemium) plan, with no
time-limited trial: it is governed by the Terms and by the Free Plan and Beta
Terms (termini-piano-gratuito-beta.md); no Fee is due for it and the sections
on fees do not apply, save as provided in respect of conversion (§9).
2. Plans and Fees
2.1 Plans. The Service is offered in several Paid Plans, broken down by industry vertical (T&M consulting, recruiting, IT/digital agency, engineering firm) and by type (single professional / team), as described in the price list and selected by the Customer in the Order Form. The features included in each Plan are indicated in the price list and in the Documentation.
2.2 Fee. The fee due for a Paid Plan (the «Fee») is the one indicated in the price list in force at the time of subscription or, if different, the one specifically agreed in the Order Form. Unless otherwise indicated, the Fee is expressed in euro (EUR).
2.3 Price structure. Unless otherwise agreed in the Order Form, the Fee for team Plans is determined per active Authorized User and per billing period. Any usage thresholds, quotas, limits or additional usage-based components are indicated in the price list and in the Documentation.
2.4 Amounts — reference to the price list. The Fee amounts, any tiers and any usage-based component are those indicated in the price list in force published on the hice.ai website or, if different, those specifically agreed in the Order Form. As this is an annual contract with monthly billing (§4), the Fee is normally expressed per Authorized User and per month, according to the amounts and tiers indicated in the price list in force.
2.5 Change in the number of Users during the period. Unless otherwise indicated in the price list, adding Authorized Users during the period entails the charging of the additional Fee pro rata for the remaining fraction of the period; a reduction in the number of Users takes effect, for Fee purposes, from the next renewal and does not give rise to refunds for the current period, save as mandatorily provided for Consumers (§11). The technical arrangements for managing changes are described in the Documentation.
3. Payment methods
3.1 Payment provider. Payments of the Fees are processed on behalf of hice
through the provider of payment processing services, in its capacity as a
payment service provider. That provider acts as a sub-processor for payment
and billing data, as indicated in the register of sub-processors of the Data
Processing Agreement (dpa-trattamento-dati.md) and in the Privacy Notice
(informativa-privacy.md).
3.2 Accepted methods. The payment methods enabled from time to time through
the provider of payment processing services are accepted (by way of example:
credit/debit cards of the supported networks and any alternative methods made
available). The methods actually available are shown during subscription and
subscription management. [Confirm enabled methods].
3.3 Mandate and recurring charges. By subscribing to a Paid Plan, the Customer authorizes hice (through the provider of payment processing services) to charge the Fee due to the chosen payment method, upon subscription and at each monthly billing date (§4), for the entire term of the contract and its tacit renewals, until cancellation or termination of the subscription. The Customer warrants that the payment method is valid, active and enabled for this purpose.
3.4 Payment data. The complete card or payment method data are collected and
stored directly by the provider of payment processing services in
accordance with its own security standards; hice does not store the complete
data of payment instruments. The processing of payment data is governed by the
Privacy Notice (informativa-privacy.md).
3.5 Payment due and time of effectiveness. Unless otherwise agreed in the Order Form, the Fee is due in advance for each monthly billing period. Access to the features of the Paid Plan begins upon successful completion of the first payment.
3.6 Failed charge. In the event of a charge that is not successfully completed, hice (through the provider of payment processing services) may make further attempts in accordance with the configured retry logic. The provisions of §8 on non-payment apply.
4. Term, monthly billing, tacit renewal and cancellation
4.1 Term and tacit renewal. The Paid Plan has an annual term. Unless cancelled in accordance with §4.3, upon expiry the contract is tacitly renewed from year to year, on the conditions and at the Fee then in force.
4.2 Monthly billing. ⚠️ Notwithstanding the annual term, the Fee is billed and charged on a monthly basis, in advance, to the registered payment method, on each monthly billing date, for the entire term of the contract and its tacit renewals. Both the tacit renewal and the recurring monthly charges constitute clauses requiring specific approval (see §13).
4.3 Cancellation — mechanism and notice (48 hours). ⚠️ The Customer may cancel at any time, without cancellation charges and without need for justification, with notice of at least 48 (forty-eight) hours before the next monthly billing date. Cancellation may be exercised by one of the following methods:
- (a) from the subscription management area within the Service
(settings/billing section);
[Confirm UI path for subscription management] - (b) by sending a communication to info@hice.ai indicating the Tenant and the Plan to be cancelled.
4.4 Effects of cancellation. ⚠️ If the cancellation is received at least 48 hours before the next monthly billing date, the relevant charge is not made and the relationship ceases on that date. Failing this (late or absent cancellation), the Service is deemed renewed for one further month, which will be duly billed and charged; at the end of that month the relationship ceases and the Account is deleted (with the safeguards on data export and retention referred to in §12). Cancellation does not give rise to a refund of the Fee relating to the current month or to the further month already billed, save (i) as provided by the refund policy (§10), (ii) as mandatorily provided for Consumers (§11), and (iii) the case of withdrawal due to a modification of prices or conditions (§5).
4.5 Ordinary withdrawal by hice. hice may withdraw from a Paid Plan with
notice of at least 30 (thirty) days, without prejudice to the Customer's
right to performance until the end of the billing month already paid and to the
cases of suspension/termination for breach provided by the Terms and by §8.
This right of withdrawal constitutes a clause requiring specific approval
(see §13). [Default 30 days — confirm notice period].
5. Unilateral modification of prices and conditions
5.1 Right of unilateral modification. ⚠️ hice may unilaterally modify the prices (Fees and price list structure) and the conditions of these Economic Terms, within the maximum limits permitted by the law of the applicable region for this edition (for the EU/Italy edition: GDPR, the rules on unfair terms and Italian and European mandatory provisions). Where the applicable law or the competent authority prohibits or limits a given modification, that modification does not operate beyond such limits. Modifications do not affect the billing month already paid.
5.2 Advance communication. Modifications are communicated to the Customer before they take effect, by email to the address associated with the Account and/or notice within the Service, indicating the effective date.
5.3 Customer's remedy — cancellation. A Customer who does not wish to accept the modification has the right to cancel without charges, in accordance with the mechanism of §4.3, before the effective date of the modification. Failing cancellation by that date, the modification is deemed accepted and applies from its effective date; continued use of the Service after it takes effect constitutes acceptance, within the limits of the law. This right of unilateral modification constitutes a clause requiring specific approval (see §13).
5.4 Favourable or neutral modifications. Price reductions, modifications required by law or changes to taxes and duties (e.g. VAT rate) may be applied without the advance notice referred to in §5.2, without prejudice to the obligation of adequate disclosure.
6. Taxes (VAT)
6.1 Amounts net of taxes. Unless expressly indicated otherwise, all Fees and amounts indicated in the price list, in the Order Form and in these Economic Terms are understood to be net of VAT and of any other applicable tax, duty or charge, which are borne by the Customer in the amount required by law.
6.2 Italian VAT according to the territoriality rules of law. The Service is offered exclusively to persons holding a VAT number (B2B). Italian VAT at the rate in force at the time the tax document is issued is added to the amount of the Fee, where and to the extent due according to the territoriality rules of the tax applicable from time to time.
6.3 Taxable persons and tax data. The Customer must provide a valid VAT
number and the further tax data required; the VAT regime applicable to the
individual transaction is determined in accordance with the applicable law
on the basis of the Customer's status and place of establishment. The Customer
is responsible for the accuracy and updating of its own tax data. [Confirm with the tax advisor the VAT treatment for Customers that are taxable persons not established in Italy].
6.4 Customer's tax data. The Customer provides and keeps up to date the data necessary for billing (company name or name, address, VAT number and/or tax code, SDI Recipient Code or PEC (certified email) address, any split payment where applicable). Errors or delays attributable to inaccurate or outdated tax data are borne by the Customer.
7. Electronic invoicing (SDI)
7.1 B2B electronic invoice. For Customers that are Italian VAT taxable persons (companies and freelancers holding a VAT number), hice issues an electronic invoice transmitted through the Interchange System (Sistema di Interscambio, SDI) of the Italian Revenue Agency (Agenzia delle Entrate), in the format and in accordance with the technical rules in force.
7.2 Delivery. The invoice is delivered to the Recipient Code or to the PEC (certified email) address communicated by the Customer. In the absence or inaccuracy of such data, the invoice is made available in the Customer's reserved area of the Italian Revenue Agency, without prejudice to the Customer's obligation to provide correct data.
7.3 Payment document and invoice. The receipt or document generated during payment through the provider of payment processing services does not constitute a tax invoice: the fiscally valid invoice is the one issued via SDI pursuant to §7.1. For persons for whom electronic invoicing via SDI is not required, hice issues the applicable tax document in accordance with the law.
7.4 Issuing timing. The invoice is issued within the time limits set by law following the collection of the Fee or in accordance with the applicable VAT law.
7.5 Consumers. A Consumer Customer (a natural person acting for purposes unrelated to professional activity) is subject to the regime of tax documentation provided for final consumers; the provisions on B2B electronic invoicing via SDI referred to in §7.1–7.2 do not apply as they are incompatible. The rights under §11 remain unaffected.
8. Non-payment — suspension and late-payment interest
8.1 Suspension of the Service. ⚠️ In the event of non-payment or delayed payment of the Fee (including the case of a charge not successfully completed pursuant to §3.6), hice, after a reminder indicating a time limit for payment of no less than 7 (seven) days, may suspend access to the Service or to individual features, in whole or in part, until full payment of what is due. The right of suspension constitutes a clause requiring specific approval (see §13).
8.2 Termination. Persistence of the breach beyond the time limit set in the reminder entitles hice to terminate the Paid Plan in accordance with the Terms, without prejudice to the right to payment of the Fees accrued and to compensation for damages.
8.3 Data retention during suspension. During the period of suspension for non-payment the Customer Data are, as a rule, retained and not deleted; the rules on the effects of termination (§12) apply once termination has occurred. Suspension does not relieve the Customer from payment of the Fees due.
8.4 Late-payment interest (B2B — Legislative Decree 231/2002). In dealings with Customers that are businesses and freelancers (commercial transactions within the meaning of Legislative Decree no. 231 of 9 October 2002), in the event of late payment default interest is due as of right, from the day following the due date and without the need for a formal notice of default, at the statutory rate set out in that decree (ECB reference rate increased by eight percentage points), in addition to compensation for recovery costs (a fixed amount of € 40) and any further costs incurred, without prejudice to greater damage.
8.5 Consumers — exclusion of the B2B regime. §8.4 does not apply to Consumer Customers: as regards them, any interest for late payment is due, where applicable, only in the measure of the statutory rate under Article 1284 of the Italian Civil Code, and the fixed amounts of Legislative Decree 231/2002 do not apply. The safeguards under §11 remain unaffected.
8.6 Third-party expenses and charges. Any charges levied by third parties (e.g. unpaid-item fees, chargebacks) attributable to the Customer are borne by the Customer, within the limits of the law.
9. Free Plan and conversion to a Paid Plan
9.1 No time-limited free trial. hice does not offer time-limited free
trials of the Paid Plans. A permanent Free Plan (freemium) is instead
available, with the features and limits indicated in the price list and in the
Free Plan and Beta Terms (termini-piano-gratuito-beta.md), for which no Fee is
due.
9.2 Conversion to a Paid Plan. A Customer using the Free Plan may switch to a Paid Plan at any time, from the subscription management area. From the subscription of the Paid Plan, these Economic Terms apply in full: annual term, tacit renewal and monthly billing (§4), with charging of the Fee in force in accordance with the methods of §3 and starting from the first billing date.
9.3 Return or fallback to the Free Plan. Upon termination of a Paid Plan, where technically provided and where the Customer is eligible, fallback to the Free Plan pursuant to §12.2 may apply.
9.4 Abusive use. hice may limit or revoke access to the Free Plan in the
event of abusive use or breach of the Terms or of the Acceptable Use Policy
(politica-uso-accettabile.md).
10. Refund and cancellation policy
10.1 No refund, save mandatory legal rights. ⚠️ Save as mandatorily provided for Consumers (§11) and save as otherwise agreed in the Order Form, the Fees relating to billing periods already begun (including the further month billed in the event of late cancellation, §4.4) are not refundable. The Customer is not entitled to refunds for failure to use the Service during the paid period. The mandatory legal rights that may be applicable remain unaffected.
10.2 Mandatory rights. The policy referred to in §10.1 does not curtail the mandatory rights to which the Customer may be entitled by law, including those of Consumers (§11).
10.3 Refunds for cause attributable to hice. The Customer's right to the
remedies provided by the Terms and by the SLA (sla-livelli-servizio.md) in the
event of failure to provide the Service for a cause attributable to hice remains
unaffected. The SLA of the current version does not provide for service
credits (see sla-livelli-servizio.md).
10.4 Methods and execution of refunds. Any refunds due are made, as a rule, through the provider of payment processing services to the same payment method used for the charge, save technical impossibility.
11. Consumers — residual safeguards (exceptional case)
11.1 Scope — residual application. The Service is offered only to persons
holding a VAT number (B2B): this §11 does not represent the rule but
governs the exceptional and residual case in which, contrary to the
conditions of use, a Consumer (a natural person acting for purposes
unrelated to entrepreneurial, commercial, craft or professional activity,
Article 3 of Legislative Decree 206/2005 — the Italian Consumer Code) gains
access. In such a case the mandatory legal safeguards in favour of the Consumer
remain unaffected and prevail over the other provisions of these Economic Terms
in the event of conflict, consistently with the Freelancers / Consumers
Addendum (addendum-libero-professionista.md).
11.2 Right of withdrawal. The Consumer has the right to withdraw from the
contract within 14 days of its conclusion, without obligation of
justification and without penalty (Articles 52 et seq. of the Consumer Code). To
exercise the withdrawal, the Consumer informs hice of its decision by an
explicit statement sent to info@hice.ai (or using the model withdrawal form
attached to the Addendum). [Verify preparation of the model withdrawal form].
11.3 Immediate performance and exception for digital services. The hice Service consists in the supply of digital content and digital services. If the Consumer expressly requests that performance begin during the withdrawal period and expressly acknowledges losing the right of withdrawal once the contract has been fully performed, the right of withdrawal lapses pursuant to Article 59, paragraph 1, letter o) of the Consumer Code. This twofold consent is collected by an explicit flag during activation.
11.4 Withdrawal before full performance. Should the Consumer exercise the withdrawal within the time limits and performance has begun at its request but the service has not been fully performed, the Consumer is required to pay an amount proportionate to what was provided up to the communication of the withdrawal, pursuant to Article 57 of the Consumer Code.
11.5 Refund. In the event of valid withdrawal by the Consumer, hice refunds any amounts paid, net of the proportionate amount referred to in §11.4 where applicable, within 14 days of the communication of the withdrawal, using the same means of payment, unless otherwise agreed.
11.6 Consumer's court and mandatory provisions. The application of the Consumer's court (the place of the Consumer's residence or domicile) and of any mandatory provision of the Consumer Code remains unaffected; no clause of these Economic Terms may curtail such safeguards. The clauses requiring specific approval (§13) are not enforceable against the Consumer except within the limits and with the safeguards of the Consumer Code.
12. Effects of termination
12.1 Cessation of access. Upon termination of the Paid Plan (by cancellation, withdrawal or termination) the access of the Customer and of the Users to the features of the Plan ceases. In the event of late cancellation, the effects of §4.4 apply (further month billed, then cessation and deletion of the Account). In the event of non-payment, the rules on suspension and termination of §8 apply.
12.2 Possible fallback to the Free Plan. Where technically provided and
where the Customer is eligible, upon termination of the Paid Plan the Tenant may
be reverted to the Free Plan with the relevant limits, rather than being
deactivated; in such a case access continues within the limits of the Free Plan.
[Confirm whether automatic fallback to the Free Plan is provided].
12.3 Export of Customer Data. Before termination, and for a period of 30 (thirty) days thereafter, the Customer may export its Customer Data via the export features of the Service, in the formats made available. It is the Customer's responsibility to carry out the export in good time.
12.4 Deletion and return of data. After the export window has elapsed, the
Customer Data are deleted or returned as provided by the Data Processing
Agreement (dpa-trattamento-dati.md), without prejudice to legal retention
obligations (e.g. billing data) for which hice is the controller pursuant to
the Privacy Notice (informativa-privacy.md). The Customer's responsibility to
retain its own copies of critical data remains unaffected; hice's backup does
not replace that responsibility.
12.5 Accrued payments. Termination does not affect the Customer's obligation to pay the Fees and amounts accrued up to the effective date of termination, nor the rights of hice that have already arisen.
13. Clauses requiring specific approval (Articles 1341–1342 of the Italian Civil Code)
13.1 Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the non-Consumer Customer declares that it has read and specifically approves, by separate and distinct acceptance, the following clauses of these Economic Terms:
- §3.3 (authorization of recurring charges through the provider of payment processing services);
- §4.1–4.2 (annual term, tacit renewal and recurring monthly charges);
- §4.4 (effects of late cancellation: further month billed, then cessation and deletion of the Account, and absence of a refund of the current month or of the further month);
- §4.5 (ordinary withdrawal by hice);
- §5.1–5.3 (unilateral modification of prices and conditions and mechanism of tacit acceptance save cancellation);
- §8.1–8.2 (suspension of the Service and termination for non-payment);
- §8.4 (late-payment interest and recovery costs under Legislative Decree 231/2002);
- §10.1 (exclusion of refunds save mandatory legal rights).
13.2 For the Consumer Customer the above clauses are not enforceable
except within the limits and with the mandatory safeguards of the Consumer Code
(see §11). For the general framework of onerous clauses, reference is made to the
corresponding block of the Terms (condizioni-generali-servizio.md).
14. Governing law and jurisdiction
14.1 These Economic Terms are governed by Italian law, excluding its conflict-of-law rules.
14.2 For professional Customers and companies, the courts of Milan, Italy have exclusive jurisdiction over any dispute.
14.3 Mandatory exception for Consumers: if the Customer is a Consumer, the court of the place of residence or domicile of the Consumer has exclusive jurisdiction and the mandatory provisions of the Consumer Code, which cannot be curtailed, apply.